On Sunday, August 26, between 7:00 a.m. and 12:00 p.m. (EST), our system will be down for maintenance. Please return at a later time to complete your transactions.
On August 26, Guru is unveiling a new Dashboard to replace the current “My Account” page. The new Dashboard page will give you a quick snapshot of all your account and project activity. It will also provide clear links to help you take essential project and payment actions.
Sign into your Guru account on August 26 to find your new Dashboard.
View a sneak peek below.
With the addition of the new dashboard, we will be releasing a new and improved Update Account page. Employers will now be able to update their screen icon with an image of their choice or choose one of the new default icons.
A software glitch within the Level 3 network (our trusted supplier of bandwidth) prevented access to the Guru.com website on July 12, 2012. The problem started at around 4:30 a.m. in the morning, and persisted till 7:00 p.m. EST in the evening, before it was finally diagnosed and cured.
Level 3 is one of the largest, and perhaps, one of the most trusted providers of internet bandwidth in the world today. As you can imagine, a large and complex network requires stringent policies and protocols to maintain. At times, these policies may hinder a quick resolution of what may appear to most (specifically our Guru engineers) as a simple problem to fix. A collaborative tussle (cannot think of a better term) that transpired between the different groups of engineers is perhaps the most accurate description of what transpired behind the scenes.
We are truly sorry for any slowness and downtime you may have experienced while we were tackling the challenges to access our Guru.com website over the internet.
I was personally engaged with our engineers as they worked tirelessly to get to the root of the problem. It was humbling to observe that the urgency & determination to restore access took precedence over the most basic human necessities. With great joy, I report that the passion to serve your interests is alive and thriving within every member of the Guru team.
We look forward to your continued business with Guru.com, allowing us to provide you with the high level service you deserve from us.
Effectively managing project communication is one of the most critical, yet often misapplied, project management skills. The good news is that Guru.com is ready to support your project with several useful tools to keep everyone on the same page. With this in mind, here are some general tips on how to maintain consistent, focused project communication.
Effective project communication requires that you:
- Share contact information. The lack of shared contact information is one of the primary contributing factors to communication lapses. While Guru.com Project Messages are ideal for most day-to-day project communication, it doesn’t hurt to share an alternative method of communication such as a business phone, IM information or an email address for backup use.
- Communicate according to a set schedule. Prior to starting the project, set the expectations for project communication by establishing a defined communication schedule that respects both parties’ time commitments (daily, weekly, bi-weekly). Keep in mind that most Employers and Freelancers are simultaneously managing multiple projects. Guru.com’s Work Room contains several project management tools (Discussions, Milestones & Tasks, and Files) that will help you to organize upcoming events and keep your project on track.
- Be clear and concise. As most folks are managing multiple project deadlines, it would be to everyone’s benefit to have discussion points and items of concern concisely outlined before presenting them to the other party. Organizing an agenda will ensure that teleconferences and chat discussions are are conducted in an efficient manner. This list can then be forwarded as an attachment to document discussion topics for future reference.
- Account for barriers. Participants in today’s global marketplace may encounter language obstacles which can hinder the understanding of project instructions and requests. While these situations can be awkward, it is best to address them upfront, rather than letting them persist. If spoken communication becomes arduous, you may want to suggest communicating through Guru.com Project Messages. Be sure to promptly seek clarification on fuzzy concepts, and ask pointed questions to confirm that the other party understands your direction. Also, remember to be mindful of time zone differences!
- Allow reasonable time for response. Of course this rule is subject to looming deadlines, but in most non-critical cases, we’d suggest allowing one business day for a reply. The urge to send repeat follow up emails can be tough to resist, but oftentimes this practice creates additional layers of confusion, which in turn only serve to extend the timeframe for reply. Similar to the second point mentioned above, it is recommended that response time be defined and agreed upon prior to the start of the project.
Have any additional tips on how to manage project communication? Please share your best stories and advice with the community here.
Due to the federal observance of Independence Day in the U.S. on Wednesday, July 4, the Guru.com office will be closed. We will reopen on Thursday, July 5 at 9:00 a.m. (EST).
All U.S. banks will also be closed. Direct deposit, PayPal, Prepaid MasterCard, and wire transfers payments scheduled for processing will be rescheduled for Thursday, July 5. Please do not make payments from your bank account to third parties until you confirm that you have received your payment.
To those celebrating, please be safe and enjoy the holiday weekend!
Every month I collect the interesting, unique, or popular Q&A discussions from Guru Answers to bring you Guru Answers Monthly. It might not always blow your mind, but I hope it still inspires and entertains you. Enjoy!
What would be the best way to advertise a brand new pizza restaurant?: Who knew how help this purveyor of pizza? Not me – that’s for sure. Luckily the Guru.com community rose to the task of discussing the best tactics to bring in customers and make money. As for me, I’m left with a hankering for tasty pizza pie.
How to increase number of quotes received?: The field of Freelancers can become quite small in certain specialties. Yet receiving few or no quotes on your project can be a sign that you need to adjust your expectations to match your budget or better communicate your project needs. If you need a second opinion just ask and list your Project ID.
Who owns this site?: It’s no secret that Inder Guglani is Guru.com’s CEO, Founder, Owner, and Chief Sage. He opened the business in 1997 and since then we have been steadily growing under his guidance. I can honestly say that Inder is one of the most inspiring individuals I’ve met. His dedication to building the best marketplace for freelance work is unmatched.
Bring Back The Delete Button On My Proposals Page: Freelancers have rallied for a button to say “Sayonara” to their old proposals instead of sending them to the archives. These are people after my own heart – I too love to delete and store files so I can easily access the ones I need. Delete Power!
How can I be sure that my freelancer is legit?: It can be a scary world out there on the interwebs. With the help of the Guru.com community, we work hard to guard against individuals with deceitful intentions. Kathleen gave some great advice about how to protect yourself: look at Freelancers’ work samples, read the feedback left by other Employers, talk with the Freelancer directly, and pay only after work is completed. Is there something that you would like to add? Don’t be shy and submit your answer too.
It’s wonderful to see the Guru community helping Freelancers and Employers in need of advice! Continue the good work by voting questions and answers up or down. Of course you can really make someone’s day by answering an unanswered question.